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Season Pass Terms and Conditions

Pleasurewood Hills Season Pass Terms & Conditions


Thank you for choosing to purchase a season pass for Pleasurewood Hills. We look forward to welcoming you. Below are the Terms & Conditions of our Season Passes that you agree to on purchase;


The season pass is for the designated pass holder only and not for any other individual.

A photo of the pass holder and a valid identity must be received and validated before the pass is processed. Examples of permissible identification;

  • Over 18s: UK Photo Driving licence or passport with a recent utility bill
  • 17 and under: Birth certificate or benefits letter with date of birth


Proof of identity is to be sent to Pleasurewood Hills via the DropBox link provided (click here). Ensure that the ID clear, legible and is labelled as below;





Season Passes are only valid on dates which the park is open.

Season Pass holders under the age of 12 must be accompanied by an adult.

Season Passes are non-refundable and non-exchangeable.

Pleasurewood Hills Limited reserves the right to withdraw a season pass if it is misused.

For Season Pass holders, a 10% discount is available at all retail and catering units on park. Please note that this excludes street games, arcades, vending machines and show merchandise. This discount cannot be passed onto non-Season Pass holders. Misuse of discount may result in Season Pass withdrawal.

Exclusive offers for Season Pass holders are at Pleasurewood Hills’ discretion.

Renewals are done digitally, therefore our guests are advised to keep their previous season’ pass/es. Any passes that are lost or stolen would be subject to a replacement fee.

Replacements passes are subject to an administration fee of £5 per pass.

Guests are not to behave in an anti-social manner. If guests behave in a way that is deemed unacceptable, they will be immediately asked to leave the premise, their pass/es will be barred, and no refunds will be given.

2020 Season Pass renewals are not required to submit a new photo or provide ID again (if our records show that these have previously been provided). Once renewed, existing passes will be valid for the 2021 Season; new cards will not be issued.

The Management reserve the right to withdraw or alter any of the facilities at any time without prior notice. Guests are also informed that rides, shows and attractions may be closed, temporarily withdrawn or made otherwise unavailable at any time due to technical or operational reasons, capacity or inclement weather.


Additional Terms & Conditions for Customers Paying by Direct Debit


Direct Debit option is available for new passes only.

If paying by Direct Debit, the full value of the order of the passes purchased will need to be paid before the pass is able to be used.

An administration fee of £5 per pass is included within the Direct Debit purchase price.

In the event of a missed payment, the passes associated with the account will be suspended until the correct amount of the missed payment has been received.

The guest agrees to fulfil the full term of Direct Debit payments. In the event that a Direct Debit mandate is cancelled by the customer, no refunds are given for any payments made prior.



While the COVID-19 measures are in place, there is a pre-requisite to pre-book your visit to the park. This is done by visiting the website, click the button “Buy tickets and reserve your day of visit” and then select “I Have a Season Pass”. Select your date of visit and time of arrival, and then enter your season pass number/s. Once confirmed your reservation tickets will then be emailed to you. These need to be presented on the gate on arrival by print outs or downloaded on to your mobile device.