Terms Of Use

Use by users (“you”/”your”) of www.pleasurewoodhills.com (“the Site”) constitutes acceptance by you of the following terms of use. YOUR USE OF THIS SITE WILL BE GOVERNED BY THESE TERMS. PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE. If you do not agree to all of these terms of use and our Privacy Policy (“terms”), you may not use the Site which is owned and operated by Pleasurewood Hills (“us”/”our”/”we”). These terms relate to your use of the Site.

The names, images and logos identifying Pleasurewood Hills and their products and services are subject to copyright, design rights and trademarks of Pleasurewood Hills. Nothing contained in these terms shall be construed as conferring by implication, estoppels or otherwise any licence or right to use any trademark, patent, design right or copyright of Pleasurewood Hills.

The information and materials (“Content”) appearing on the Site are displayed for personal, non-commercial use only. All software used on the Site and all Content included on the Site (including without limitation site design, text, graphics, audio and video, the selection and arrangement thereof and the underlying source code) is our property or that of our suppliers and is protected by international copyright laws. ALL RIGHTS RESERVED.

None of the Content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. This excludes the downloading of one copy of extracts from the Site on any single computer for personal, non-commercial home use only, provided that all copyright and proprietary notices are kept intact. Modification of any of the Content or use of any of the Content for any purpose other than as set out herein (including without limitation on any other website or computer network) is prohibited. If you breach any of the terms of this legal notice, your permission to use the Site automatically terminates and you must immediately destroy any downloaded or printed extracts from the Site. All trademarks, service marks and logos used on the Site from time to time are the trademarks, service marks or logos of their respective owners.

The Site may from time to time include links to third party internet websites which are controlled and maintained by others. These links are included solely for your convenience and do not constitute any endorsement by us of the websites linked or referred to including the services featured on those websites, nor do we have any control over or knowledge of any terms and conditions of use or content of any such websites. Further, we have not reviewed these third party websites and do not make any representations regarding the availability or content or accuracy of materials on such websites. If you decide to access third party websites through links on the Site, you do so at your own risk. Your use of third party websites is subject to any terms and conditions of use of those websites which you should read immediately prior to further using these websites.

While we endeavour to ensure that the information on the site is correct and truthful, to the maximum extent permitted by law, we provide you with the site on an “as is” basis only. You accept that access to the site may be suspended at any time and without notice in the case of systems failure, maintenance or repair or for any other reasons whatsoever, including for reasons beyond our control.

We make no representation or warranties of any kind, express or implied, as to the operation of the site or the information, reliability, completeness or timeliness of the content or services available on the site or that the use of the site will be uninterrupted, timely, secure or error-free. You expressly agree that your use of the site is at your own risk.

Further, any other party (whether or not involved in creating, producing, maintaining or delivering the site) including the officers, employees, consultants or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or any third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money or loss or damages arising from or connected in any way to business interpretation and whether in tort (including without negligence) contract, warranty or otherwise in connection with the site in any way or in connection with the use, inability to use or the results of use of the site, any websites linked to the site or the content on the site, including but not limited to loss or damage due to viruses (including logic bombs, trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data) that may infect your computer equipment, software data or other property on account of your access to, use of, or browsing the site or your downloading of any content from the site or any websites linked to the site. Further, we exclude all liability and responsibility as set out above whether or not we are advised of the possibility of such loss or damage.

Nothing in this legal notice shall exclude or limit our (including our employees or agents) liability for:- (a) death, personal injury or fraud caused by our negligence; or (b) misrepresentation as to a fundamental matter; or (c) any liability which cannot be excluded or limited under applicable law

If your use of the content on the site results in the need for servicing, repairing or correction of equipment, software or data you assume all costs thereof. Pleasurewood Hills LTD operates in the UK.

All payments made online will be in £GBP ISO 4217

There are no export restrictions for any ticket purchase online.

When an online ticket is purchased you are purchasing a ticket to enter the park for the day in which you have stated (unless you purchased Open Tickets, in which you buy a ticket valid for any one day the season).

This purchase provides you with a reference number to enter the park not a physical ticket.

We will send a confirmation email to you when the booking has been completed detailing Reference Number, Transaction Amount and Date of Visit (Unless Open Ticket booking.)

We will not send you any admission ticket prior to your booking.

Upon arrival on your stated day you will take your Reference Number to a till and you will be issued with a wristband for admission into the park.

Bookings are only valid for the season that they are booked in.

Pleasurewood Hills operates a no refund policy for any ticket purchased online.

You agree to indemnify and hold us, our officers, employees, agents, consultants, licensees and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from, your use of the Content of the Site in a manner that violates, or is alleged to violate, these terms. We shall provide notice to you promptly of any such claim, suit, or proceeding, and shall reasonably co-operate with you, at your expense, in your defence of any such claim.

We will not be liable for any delay or failure in performance or interruption of the delivery of the Content of the Site resulting directly or indirectly from any cause or circumstances beyond our reasonable control, including but not limited to failure of equipment or communication lines, telephone or other interconnect problems, computer viruses (including logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data), unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes, or other labour problems, wars or governmental restrictions.

If any provision of these terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms, which shall remain in full force and effect. No waiver of any of these terms shall be deemed a further or continuing waiver of such term or any other term.

We may collect information on what pages are accessed or visited by you and information volunteered by you, such as your contact details, survey information and/or any site registrations. We use this information for internal review and in order to improve the Content of the Site. Further, without prejudice to the above, we shall at all times process your information obtained via your access and use of the Site and/or otherwise in accordance with our Privacy Policy. WHERE WE COLLECT FROM YOU AND YOU VOLUNTARILY SUBMIT TO US YOUR INFORMATION WHILST USING THIS SITE, OUR USE OF YOUR INFORMATION WILL BE GOVERNED BY THESE TERMS INCLUDING OUR PRIVACY POLICY. PLEASE READ THESE TERMS OF USE AND OUR PRIVACY POLICY CAREFULLY BEFORE USING THE SITE.

Our Customer Services is situated at Pleasurewood Hills LTD, Leisure Way, Lowestoft, Suffolk. NR32 5DZ.

You can contact us by post at the above address, by phone 01502 586000 or by email info@pleasurewoodhills.com.

Details in any printed materials are correct at the time of going to press.

The management reserve the right to withdraw or alter any of the facilities at anytime without prior notice. Guests are also informed that rides, shows and attractions may be closed, temporarily withdrawn or made otherwise unavailable at any time due to technical or operational reasons, capacity or inclement weather.

The management are not obliged to refund monies or exchange tickets. Some rides have height restrictions.

Pleasurewood Hills Family Theme Park reserves the right to refuse admission, ban from entry, or remove from the park without any right to a refund any person or people whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff. This includes, but is not limited to: 

  • Violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour, which may interfere with the enjoyment of any other guests.
  • Standing on, damaging or interfering with any ride or park structures, exhibits or other property belonging to the park.
  • Entering or attempting to enter any part of the park which is restricted/prohibited as determined by Us.
  • Being found in the park without a valid ticket or proof of purchase.
  • Legal action may be taken by Us to start prosecution against any person who is in breach of the conditions above.

We accept all major credit cards and debit cards. Please note we do not accept cheques or American Express. Tesco Vouchers can only be redeemed against full price adult or child tickets. Sorry no dogs allowed, only guide dogs.