Pleasurewood Hills is currently closed and looks forward to reopening for the Spring of 2021.
At present Suffolk is in tier 4. For more information, please visit the Government website at www.gov.uk/coronavirus.
We will endeavour to keep our guests updated with news and developments via our website and social media channels.
Coronavirus /COVID-19 FAQs
What measures are you taking to keep guests and staff safe from COVID-19?
We are proud to announce we have been rated “Good To Go” by Visit Britain for the implementation of all our measures to keep our guests safe from COVID-19/Coronavirus. We are adopting many measures to reassure that our guest and team wellbeing is our foremost top priority. These include;
Are there any rides closed due to social distancing?
Currently the mini pirate ship is closed due to social distancing, as is Woody’s Cub House. In the event of any further Government announcements, we will review our policy accordingly.
Do I need to wear a mask?
For the safety and wellbeing of our guests we recommend that our guests wear masks. After recent Government updates, the following areas require the use of a face mask/covering, unless under the age of 11 or are medically exempt; Rootin’ Tootin’ Target Trail, Tony’s (unless drinking), Smokey Joe’s (unless eating or drinking), toilet blocks, the gift shop and the parrot show.
Do I need to pre book my visit?
Yes, all our guests must pre book their visits to Pleasurewood Hills via our website, including Season Pass holders.
Can I turn up and pay on the gate?
No. To ensure our limited capacity all our visits must be pre booked
What is the arrival time for?
Our arrival times are for guests to arrive at their allocated time slots, this is to ensure our queues are socially distanced and that everyone enters the park in a safe and timely manner.
Do I have a to leave after a certain time?
Once in the park, our guests are welcome to stay up to closing time. We are open 10am – 5pm on our selected opening days.
I have a promotional code. What do I do?
Simply go to reservations, select “I Have a Discount Voucher” and follow the instructions.
Can I pay by cash?
No. We will only be accepting contactless or debit card payment across the park. No cash transactions will be allowed.
Can I visit reception?
No. Following the UK Government’s advice on social distancing, we will be closing our reception to the public.
I have a season pass. Do I need to pre book?
Yes. All visits to the park must pre book before their visit. Simply go to the home page and reservations, select ‘I Have a Season Pass’
Are your shows still taking place?
The sea lion display is taking place daily at midday and 3pm. Guests are advised to sit 2 metres from all other groups. As of 19th August the Parrot Show is taking place. Guests are required to wear masks for the show, unless under the age of 11 or medically exempt. Due to the International COVID-19 travel restrictions of our performers, the High Dive show will not be taking place this season.
Do you offer concessions?
Yes we offer concessions bookable for £17.50 on our website. Concessions are offered to the following;
Guests with disabilities / registered carers / Blue Light services / NHS / Military / OAP / Students
We ask our guests to bring the relevant identification or documentation upon entry.
Are you offering Priority Boarding this year?
Due to the Government advice of social distancing, we have made the difficult decision to revoke the priority boarding this year. The reason is our exit lanes are used for queue jumping for those with priority passes. However, with potential of two-way traffic on the exit lanes we made the decision to revoke the passes in the interest of the safety and wellbeing of all our guests. Should the Government advice on social distancing change, we will alter our policies accordingly.
I have Tesco Clubcard points, can I redeem them?
We are now able to accept Tesco Clubcard points. To visit with Clubcard points follow the steps below:
Redeem points via Tesco Clubcard website/app. Entry prices are £23 for Gold entry (anyone over 140cm) and £21 for Silver entry (those between 90cm and 139cm)
Visit Pleasurewood Hills website and select ‘I Have a Ticket’ (complimentary, Tesco or pre-paid)
Select the date and number of entrants to reserve your space
Bring Tesco voucher with you (via print out or on the app)
Redeem on the gate and pay the remainder by card/contactless
(Tesco is valid on Gold and Silver gate prices only. All must queue in designated queue for entry)
I have a complimentary pass or pre paid HASSRA ticket, what do I do?
Visit our website at www.pleasurewoodhills.com and select ‘I Have a Ticket’ (complimentary, Tesco or pre-paid). Select the date of visit and time of arrival. Then select number of entrants with free/pre paid passes. Bring your booking confirmation to the admissions counter when you arrive along with your free entry/pre paid ticket. We are operating a no ticket, no entry policy.
Where can I get the latest information?
You can keep up to date with news and announcements from our website and social media pages;