Further to recent updates from the UK Government in response to the outbreak of COVID-19 Coronavirus, we have taken the decision to postpone the opening of Pleasurewood Hills as a precautionary measure. While like many we have been looking forward to the opening of the park, we believe it is in the best interests of our guests and staff to ensure their safety and wellbeing.
If you have pre-booked a visit to the park, please do not travel.
We will work closely with the authorities to have the park open as soon as it is appropriate to do so.
We will endeavour to keep our guests updated with news and developments via our website and social media channels.
If you have any queries, please do not call, instead email firstname.lastname@example.org.
Cornonavirus /COVID-19 FAQs
How long are you going to be closed for?
We are treating the situation as ongoing and will continue to follow the guidelines given by the UK Government and Public Health England.
I have pre-booked tickets to Pleasurewood Hills. What should I do?
If you have booked a dated ticket with us online to visit in April or May, these will now be Anytime tickets, that will be valid to use for any date of your choosing during our 2020 season. We will continue to monitor the situation and update our guests via our website and social media platforms.
Can I still purchase tickets for future dates?
Tickets can still be purchased for future visits to Pleasurewood Hills. We also have Anytime Tickets available that can be redeemed on any of our open days during the season calendar. We advise our guests to keep connected with our website and social media pages for news and announcements as they arise.
Will you be opening for the Easter Holidays?
The health and wellbeing of our guests and staff is our foremost top priority. Following the guidelines of the UK Government and Public Health England, we will be postponing our opening date of Saturday 4th April and will be likely to remain closed for the duration of the Easter holidays.
Can I visit reception?
No. Following the UK Government’s advice on social distancing, we will be closing our reception to the public.
I’m a season pass holder. What should I do?
Our passes allow guests unlimited entry during our opening calendar. Should we be closed for a significant period during the Season, we will review the terms and conditions of our 2020 Season Pass to ensure they still represent good value. Any further updates will be posted on our social platforms and website.
I am paying for my season passes by Direct Debit, what should I do?
Direct Debit payments would proceed as normal. Paused payments will result in a suspended membership until payments resume. Should we be closed for a significant period during the Season, we will review the terms and conditions of our 2020 Season Pass to ensure they still represent good value. Any further updates will be posted on our social platforms and website.
I have a 2020 free admission ticket that expires soon, would the valid date be extended?
If you have a complimentary pass that is dated for the 2020 season, their validity will be extended up to 31st July 2020.
I have Tesco Clubcard points, should I redeem them?
Tesco have temporarily suspended the redemption of Clubcard points to use at Pleasurewood Hills. We will continue to work closely with the authorities to ensure we open again when advised it is safe to do so. We will advise Tesco to make these available. We will keep our website and social media platforms updated with news as it arises. Those who have redeemed points to visit the park during the time we are closed, please contact Tesco Clubcard customer services on 0800 591688.
We plan to visit as a group, school, coach operator. Who do we contact for queries?
Visits during our closed period can be moved to a future date. All queries can be emailed to email@example.com with reference to School/Group/Coach.
Where can I hear the latest updates regarding re-opening?
You can keep up to date with news and announcements from our website and social media pages;