Facilities

Mobility Scooter and Stroller Hire

At Pleasurewood Hills we pride ourselves on being a fun and accessible day out for families. For those with additional mobility requirements, we offer the hire of mobility scooters. Our scooters are regularly serviced and efficient for a days use. They are available online when purchasing a ticket. Please note, availability is limited. If the scooters are not available to select for hire, on the occasion, we’d suggest they are fully book and recommend guests arrange an alternative.

For families with small children, we also offer the hire of single and double strollers. These are perfect for when the little one needs a rest bite on the move. As per above, these are also bookable online and are of limited availability.

Car and Coach Parking

Pleasurewood Hills provides onsite parking for cars and coaches to make your visit as convenient as possible. A £3 fee per car applies for day visits, payable via the RingGo app or at reception. Season pass holders can pay a one-off fee at reception. Coaches park free of charge, but drivers should report to reception on arrival.

If you are dropping off or collecting guests, a 10-minute grace period is allowed before charges apply. Disabled parking facilities are available near the reception and park entrance, on a gravel area leading to tarmac paths. Pleasurewood Hills welcomes coaches from across Norfolk, Suffolk, Essex, Cambridgeshire and beyond. Our dedicated coach parking facility is located at the south side of the main car park. Coach number plates are required to be registered in reception.

Please note overnight parking is not permitted, and vehicles and their contents are left at the guest’s own discretion. No dogs or animals should be left in vehicles.

Toilets & Baby Changing

Pleasurewood Hills provides clean and accessible toilet facilities throughout the park to ensure a comfortable visit for all our guests. You’ll find toilet blocks in the farm yard themed area, pirate area, between Tony’s and Smokey Joe’s, Main Square, and at the main entrance. Disabled toilets are available at all locations except the block near Tony’s.

For families with little ones, baby changing facilities are provided in all toilet blocks across the park, making it easy to care for your children while enjoying your day out. All locations are clearly marked on the park map, helping you plan your visit efficiently.

Our team is committed to maintaining clean, safe, and accessible facilities so that all guests can enjoy a fun and stress-free day at Pleasurewood Hills.

VIEW THE PARK MAP

First Aid

At Pleasurewood Hills, your safety is our top priority. We have dedicated, fully trained first aid responders on site to ensure any medical needs are addressed promptly and professionally. All our staff are linked via radio, enabling quick communication and a fast response across the park. We also have a dedicated first aid room facility towards the main entrance of the park.

If you require first aid during your visit, please approach any member of the Pleasurewood Hills team. They will immediately contact a trained first aider on your behalf to provide assistance. Our staff can be easily identified by their light blue or dark blue branded uniforms, and they are always ready to help with care and professionalism.

Whether it’s a minor incident or something more serious, our team is here to ensure your day out is safe, enjoyable, and worry-free.

Lost Children

We understand how stressful it can be if a child becomes separated from their family during a visit to Pleasurewood Hills. Our priority is to reunite parents and children as quickly and safely as possible.

All our team members are radio-linked and work alongside dedicated security personnel and a large operations team to respond immediately. If you and your child become separated, please contact any member of the Pleasurewood Hills team right away. They will put out an alert across the park to help ensure a swift reunion.

You can easily identify our team members by their bright blue t-shirts or dark blue shirts or jackets. Please remain calm and follow their instructions — our trained staff are here to help you and your children enjoy a safe, happy, and stress-free day out.

Payment methods

At Pleasurewood Hills, we aim to make your visit as smooth and enjoyable as possible. We accept payment via cash and card across the park, including all major credit cards. Please note that American Express and Diner’s Club are not accepted.

To help you plan your day, some venues operate card-only payments for faster service and convenience. These include:

  • All photo booths

  • Admissions booths

  • Woody’s Cub House

  • Amigos

  • Tasty Treasures

Whether you’re grabbing a quick snack, enjoying a full meal, or picking up souvenirs, our payment options are designed to make your experience easy, safe, and hassle-free. Remember to check individual locations if you have specific payment preferences, and enjoy your family day out in Suffolk without any interruptions.

People excited on a roller coaster

Photobooths

Make some amazing memories and take home photo souvenirs from one of our amazing rides. You can purchase photos on the below attractions;

  • Wipeout
  • Water Fun Factory
  • Marble Madness
  • Wavebreaker

Please note that these attractions feature flash photography and may not be suitable for those who suffer from photosensitive epilepsy.

Important Notice: Theme park Photography Experience.

We are excited to announce that we have partnered with Events Photo Team Limited to bring you an enhanced Ride Photography experience! Utilizing the latest facial technology, we can now securely capture and retrieve your ride photos. For your privacy and data protection, the facial recognition data is submitted to a secure server, ensuring your images are handled with the highest security standards. All applicable data protection rights are respected, except for the right to object. However, you have the right to withdraw your consent at any time. Your privacy and security are our top priority!







    Option A: admission onlyOption B: admission + fried mealOption C: admission + pasta meal


    Pleasurewood Hills Limited would like to use your personal data (including your contact information, postcode, device data, and purchase data) to keep in touch with personalised email and SMS updates about our park, our events and the fantastic offers we have available.

    Yes, I am happy to receive these updates from Pleasurewood Hills Limited and the wider Looping Group, and I confirm that I am over 16 years of age.

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      Terms and conditions

      All packages must be pre-booked and pre-paid at least two weeks’ in advance of the planned party date. A 20% deposit is required upon booking. Please note that we are unable to refund children cancelled with less than 24 hours’ notice.

      Free admission for parents of the birthday child who are season pass holders will not be entitled to the free admission for parents as this is already included with the pass. Both season pass and non season pass birthday bookings are to collect their entry bands from reception upon arrival.

      Menu requirements must be provided at least three days prior to the party; this will help us to deliver a prompt service and not delay your fun.

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        Option A: admission onlyOption B: admission + meal dealOption C: admission + meal deal + mr whippy


        Pleasurewood Hills Limited would like to use your personal data (including your contact information, postcode, device data, and purchase data) to keep in touch with personalised email and SMS updates about our park, our events and the fantastic offers we have available.

        Yes, I am happy to receive these updates from Pleasurewood Hills Limited and the wider Looping Group, and I confirm that I am over 16 years of age.

        Terms and conditions

        The prices shown are irrespective of age. Guests under 90cm in height enter the park free of charge (meals are chargeable). Groups are a minimum of 20 paid guests.

        These group rates cannot be used in conjunction with any other offers or discounts. In order to guarantee the above group rates, we would need a firm booking together with payment at least 14 days in advance of your visit.

        Risk Assessment 2019

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          Pleasurewood Hills Limited would like to use your personal data (including your contact information, postcode, device data, and purchase data) to keep in touch with personalised email and SMS updates about our park, our events and the fantastic offers we have available.

          Yes, I am happy to receive these updates from Pleasurewood Hills Limited and the wider Looping Group, and I confirm that I am over 16 years of age.

          Terms and conditions

          Our corporate packages are bespoke based on the requirements of our guests. Exclusive use of park venues are subject to availability. Request for use of the park's conference facilities must be made no less than 14 days prior to visit. Enquiries are confirmed once an invoice has been issued. Any changes of numbers must be confirmed no later than 14 days prior to the date of visit. Bookings with late changes will be charged at the original invoice amount. Payment is required 14 days prior to the date of visit. For further enquiries call our main office on 01502 586000.

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            Pleasurewood Hills Limited would like to use your personal data (including your contact information, postcode, device data, and purchase data) to keep in touch with personalised email and SMS updates about our park, our events and the fantastic offers we have available.

            Yes, I am happy to receive these updates from Pleasurewood Hills Limited, and I confirm that I am over 16 years of age.


            For more information about how we manage your personal data, please read our privacy policy. To change your preferences or to stop receiving direct marketing emails from us, you just need to click the link at the bottom of our emails.

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