Accessibility

The Ride Access Service will allow eligible guests who are unable to use the conventional queue lines access to the ride via the exit/access queue line.

If your Pleasurewood Hills DAP or Access Card displays either the Difficulty Standing, or the Difficulty with Crowds symbol, you will be eligible for the Ride Access Service.

Both the Pleasurewood Hills Digital Access Pass (DAP) and the Access Card can be applied for online here. You will receive a confirmation email with your ID number. If you have applied for an Access Card, it will be posted to you.

Once you have received your Pleasurewood Hills DAP or Access Card ID number from Nimbus, this will need to be presented on entry to our admissions staff.

Please note, the Easy Access service will not be available without a valid Nimbus ID number being presented.

The Ride Access service allows the service user named on the Access Card or DAP to be provided with a Ride Access wristband. This will allow them to queue via the exit lane on most attractions or dedicated Ride Access queue lanes where available. The person can be accompanied by three guests. The Ride Access service can be used once per half hour period on each ride. Please note while it allows for a more eased experience, there will still be some queuing/waiting involved.

Please note the Ride Access service is not available on the following attractions; Wavebreaker and Cannonball Express.

If you need more complex support, we are able to consider concessionary tickets for those who are paid careers. We will need to see documents from these carers to issue concessionary tickets. Please contact Guest Services in relation to your booking.

This is a suggestion for paid care, which could be a get-out-of-jail card for the future.

• If your feedback is regarding your application with Nimbus, please contact them directly on [email protected]
• If your feedback is regarding the Ride Access Service terms and conditions, please email [email protected]

Pleasurewood Hills always takes customer feedback into consideration and looks at how we can make our guest’s visits an enjoyable and memorable experience. In regard to customer feedback, we have partnered with our friends at Nimbus and looked at how we can make our easy access service an easier experience to redeem. The team at Nimbus will do a confidential assessment before your visit to the park where if applicable an Access Card will be provided to you to redeem our easy access service without having to bring sensitive documents with you.

Yes, if you require the Ride Access Service or Essential Companions when visiting the park, you will still need to provide a valid Pleasurewood Hills DAP or Access Card so we can allocate these services to you.

If the card cannot be presented, you can provide our guest services team with the name and ID number of the individual who requires the service.

Parking – we have sufficient parking available for disabled guests, located at the front of the car park, close to the admissions gate. Directions are signposted on entry. There are no discounts available on the car park.

First Aid Room – We have a dedicated First Aid room located at the admissions gates.

Mobility  Scooter and Stroller Hire – Mobility scooters and strollers, single and double, are available to hire. These can be booked online or on the day. They are available for collection at the main entrance. They are available on a first-come, first-serve basis, so prebooking online is recommended. Please note that a hire charge of £25 applies to Scooters. Strollers are £8 and £12 for single and double strollers respectively.

Toilets & Changing Facilities – We have disabled toilets situated at most toilet blocks. These are located at the main entrance, opposite Shiver Me Timbers pirate ship, opposite Roosters and on Main Square.

Assistance Dogs – As the Park can be a loud, crowded and overwhelming environment, it can be a challenging place for Assistance Dogs. If you do wish to bring an Assistance Dog, then please ensure its welfare and that of all guests remain a priority. Please be aware that if we observe an Assistance Dog in distress or behaving outside of the role of an Assistance Dog, as described by the EA2010, we do reserve the right to ask that it be removed from the Park.

As a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA) we welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable visit. However, certain rides and attractions in our park can be physically demanding and vigorous. We, therefore, reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health & Safety Executive that refusal on the grounds of health & safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interests of your safety.

An Essential Companion ticket is available for guests who require significant and substantial support beyond what can reasonably be expected from family or friends accompanying them. This support must be necessary due to disability related needs.

For children under 16, Nimbus guidance states that a +1 companion can only be considered if the required support goes beyond typical parental responsibility, even if the child needs more supervision or assistance than others of a similar age.

If eligible, a guest may receive up to two Essential Companion tickets. The exact number will be determined by Nimbus based on their assessment and indicated on the application/Access Card with the appropriate +1, or +2 symbol.

We kindly ask that all guests who require Essential Companions apply through Nimbus whenever possible.

If you are a private carer attending with a client, their guardian must complete the Nimbus application prior to your visit.

For groups visiting from care homes, residential homes, SEN organisations, or similar, who are unable to apply through Nimbus (whether due to large group sizes, lack of necessary documentation, or GDPR restrictions) we will instead accept a dated, headed, and signed letter from the manager of your organisation. This letter must be presented, along with your staff ID at reception upon arrival.

Please note the letter should include the number of guests attending (this is paid entrants using our online booking system) and the number of Essential Companions/carers accompanying them.

For SEN school visits, please contact our team at [email protected] with the number of students and carers required. Staff will need to bring their staff IDs on the day of the visit.